HOSTED
CONTACT
CENTER
The system you’ve been
waiting for
Leverage some of the world’s top VICIDial experts and increase your call center performance like never before. Focus on the business and forget about the technology with the Hosted Contact Center by CCS. See your call center margins begin to grow with higher contact rates, increased call quality, and 99.999% average uptime.
Get your contact center up and running fast
When running a sales call center time is money. The less time you have to worry about training a new agent or dealing with IT issues the more time you have to focus on the business.
No Hardware
Cloud-based solution with no premise-based hardware to buy or maintain.
Zero Downloads
Run every feature in your contact center without any downloads directly from a web browser.
30 Min. Training
Get your CSR’s up and running in under 30 minutes with a system that’s easy to learn.
Turn-Key Features
Pre-loaded with the core features that every lead generation call center needs.
Call Dispositions
Built-In Softphone
Pause Code Tracking
Custom Web Pops
Dynamic HTML Scripting
Call Tracking
Agent Chat
Custom Data Forms
Agent Lead Search
Outbound Features
Achieve industry-leading stats with a system that analyzes your contact center’s performance and guides you on the best ways to improve your metrics.
- Agent or Campaign Callbacks
- Alternate Number Dialing
- Answering Machine Detection
- Area Code Caller ID (ACCID)
- Custom Recycling Rules
- Custom Safe-Harbor Settings
- Custom Transfer Presets
- External and Internal Call Transfer
- List Override Options
- Outbound Lead Posting
- Multi-List Dialing
- Outbound Campaign Reporting
Built-In Quality Assurance Tools
Real-Time Agent Reporting
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
Call Recordings
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Live Monitoring
Use whisper mode during live calls to help coach your agents behind the scenes. If a call goes off the rails use barge mode to take back control.
5,000+ Seats
Managed Seats
Call centers operators all over the world trust in CCS to host and manage their mission-critical systems. CCS currently manages over 5k seats on our company-owned network.
20% Increase
Increase In Contact Rates
Customers average a 20% boost in contact rates when switching over to a CCS managed Hosted Contact Center.
10% Less Spend
Lower Carrier Costs
As a fully licensed carrier, with our own company-owned network we use our buying power to lock in aggressive rates and then pass the savings down to our customers.
Build your new system
Our engineers can get your new system up and running in as little as 24 hours.
99.999%
Uptime and performance are our top priorities
Uptime means profitability for sales call centers, which is why each CCS Hosted Contact Center is built to be a best-in-class mission-critical solution. From established relationships with the world’s top carriers to our UltimateSupport, CCS customers run their centers on a system that changes everything
Support that moves you forward
Gain access to our team of industry experts with Ultimate Support. Our team will help you craft a strategy focused on increasing performance, maximizing efficiency, and increasing revenue.
”CCS is has been a trusted partner of my organization for many years. The team at CCS always shoots straight while providing invaluable advice and support. It's great to work with a business where most employees have 10+ years of industry experience.
Sam G.Momentum Marketing
We make moving over to CCS
an easy decision
Any vendor can help you make phone calls, but your growth becomes inevitable when you work with a team that wants you to succeed. Discover some of the many reasons why more and more businesses are trusting CCS over the competition.
No long term contracts
CCS believes in providing high-performance solutions at the right price to keep our customers happy. All of our centers are on monthly agreements with no long term commitments required.
Tuned For Sales Traffic
Each CCS Hosted Contact Center runs on a purpose-built network that has been specially tuned to maximize your contact rate at any dial speed. Once a call is connected, your agents will experience industry-leading call quality, allowing them a greater opportunity to build momentum on a call.
Continuous performance and
security upgrades
All CCS solutions are continually monitored, upgraded, and tested by our team of engineers. Our customers experience worry-free upgrades that cover security patches, feature upgrades, and new feature implementation.
Start the Conversation
CCS is a power vendor in the lead gen industry. We work with the biggest names and we get straight to the point. No lengthy demos, no noise… just a worthwhile conversation with a team that can transform your business in a way that few can.
Request a free quote
