Hosted Contact Center

Hosted Contact Center by CCS!

See your call center margins begin to grow with higher contact rates, increased call quality, and 99.999% average uptime.

THE SYSTEM YOU’VE BEEN WAITING FOR!

Increase your call center performance like never before. Focus on the business and forget about the technology with the Hosted Contact Center by CCS. See your call center margins begin to grow with higher contact rates, increased call quality, and 99.999% average uptime.

GET A FREE DEMO!

GET YOUR CONTACT CENTER UP AND RUNNING FAST

No Hardware

Cloud-based solution with no premise-based hardware to buy or maintain.

Zero Downloads

Run every feature in your contact center without any downloads directly from a web browser.

30 Min. Training

Get your CSR’s up and running in under 30 minutes with a system that’s easy to learn.

TURN-KEY FEATURES

Pre-loaded with the core features that every lead generation call center needs.

CALL DISPOSITIONS

Faster hang-ups and dispositioning of calls with one key press

BUILT IN SOFT PHONE

CCS offers a built-in softphone within our platform, no additional software or configuration required!

PAUSE CODE TRACKING

Monitor how long your agents are on pause or sitting in disposition screens.

CUSTOM WEB POPS

Need your agents to be able to access outside information while on the call? No problem with our custom pop ups!

DYNAMIC HTML SCRIPTING

Create the perfect set of custom fields within the CCS agent interface for your business! We can easily configure the system to fit your needs.

CALL TRACKING

Built in reporting and recording of inbound, outbound and manually dialed phone calls. See every stat you need with our detailed analytics.

AGENT CHAT

Our hosted contact system can allow for agent-to-agent and agent-to-manager chatting without the use of 3rd party software.

Custom Data Forms

Create custom data forms for your agents to input or collect information essential to your business operations.

AGENT LEAD SEARCH

Your agents can easily find previous calls or leads, schedule follow-ups, and easily stay on top of their sales pipeline.

UPTIME AND PERFORMANCE ARE OUR TOP PRIORITIES

Uptime means profitability for sales call centers, which is why each CCS Hosted Contact Center is built to be a best-in-class mission-critical solution. From established relationships with the world’s top carriers to our Ultimate Support, CCS customers run their centers on a system that changes everything

BUILD YOUR NEW SYSTEM

Our engineers can get your new system up and running in as little as 24 hours.

Software Used in 300+ Contact Centers

Call centers operators all over the world trust in CCS to host their mission-critical systems. CCS currently manages over 10k seats on our company-owned network.

Increase In Contact Rates

Customers average a 20% boost in contact rates when switching over to a CCS managed Hosted Contact Center.

Lower Carrier Costs

As a fully licensed carrier, with our own company-owned network we use our buying power to lock in aggressive rates and then pass the savings down to our customers.

FREE DEMO

No need to worry about costly IT services or your servers going down, our cloud based solutions and experienced technicians guarantee your system performs optimally 24/7.

SMS API

Whether you are using our API to integrate with your CRM, building custom software, or communicating an upcoming promotion, you can rely on industry-leading deliverability with CCS.

ANSWERING MACHINE DETECTION

With advanced answering machine detection built into our system you will instantly increase both your campaign efficiency and the productivity of your agents on the phone.

PREDICTIVE DIALING

Keep the momentum high at your call center by connecting your agents with live customers at a call flow you can easily control! Our omni-channel marketing system can find the perfect balance!

BUILT-IN QUALITY ASSURANCE TOOLS

Our system has all of the tools necessary to efficiently manage your agents.

Real-Time Agent Reporting

Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

Call Recordings

Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Live Monitoring

Use whisper mode during live calls to help coach your agents behind the scenes. If a call goes off the rails use barge mode to take back control.

CLIENT TESTIMONIALS

CCS is has been a trusted partner of my organization for many years. The team at CCS always shoots straight while providing invaluable advice and support. It's great to work with a business where most employees have 10+ years of industry experience.

SAM G.

MOMENTUM MARKETING

I had used many different providers for my call centers over the years, but quickly realized that CCS had the best uptime and the best per minute costs on my SIP trunking service. I can't recommend them enough.

SCOTT P.

LMG

Donald A.

International BPO

Having run call centers for over 20 years, I know the difference the right team can make. With international call centers in The Philippines, Nicaragua, and Guatemala, CCS provides us top-notch solutions, and support. It's a level of operational excellence that has helped us scale our business like never before.

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