If delivery by email is not possible, Contact Center Specialists, LLC. also accepts delivery via fax, U.S. Mail, and overnight mail at the contact information below.

FAX:  (888) 992-6682

MAILING ADDRESS:  
Subpoena Compliance
Contact Center Specialists, LLC.
1712 Pioneer Ave
Ste 948
Cheyenne, WY 82001

Please Note: All requests for records production should be accompanied by the appropriate subpoena, legal process and/or documentation and must name “Contact Center Specialists LLC.” as the service provider. Also, all requests must include the sender’s name (and for criminal investigations, the law enforcement agency name), address, email address and telephone number. Because Contact Center Specialists LLC does not generally provide service to end user customers, its response may only include the name and contact information of the wholesale customer to whom that telephone number is assigned. A separate request must be sent to that carrier, service provider or reseller to obtain subscriber or other information.

Exigent Circumstances

Emergency records requests should be accompanied by a release form which will aid you and Contact Center Specialists LLC in your request.

Questions about law enforcement inquiries can be directed to Contact Center Specialists, LLC. at the following telephone numbers.

NON-EMERGENCY PHONE NUMBER: (888) 992-6682

EMERGENCY/AFTER-HOURS PHONE NUMBER: (888) 992-6682

CPNI Statement 
In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information (“CPNI”) and the company’s CPNI Policy, customer information cannot be released without a valid subpoena, court order, search warrant or other formal demand from an agency authorized to request such information.

Legal Process Fees
Effective May 1, 2016 Contact Center Specialists LLC. reserves the right to seek cost reimbursement in connection with the processing of subpoenas, search warrants, court orders, and/or all other forms of valid legal process requesting company records.  The fee schedule below identifies applicable fees by request type.

Records Production Fee Schedule*

*All fees are waived for US Law Enforcement & Goverment Agencies

General Administrative Fee applicable to all requests = $25 (plus applicable charges below)

Additional Information:

1. An invoice will accompany the response.  Payment is due within 30 days.
2. Additional fees may be imposed for unduly burdensome, voluminous or expedited requests. Record requests for a period beyond one calendar year from the date of search will fall within the additional fees category.
3. Pre-payment may be required prior to subpoena fulfillment for voluminous requests or where requestor is delinquent in payment of past due charges.
4. Fees are subject to change from time to time.
5. Exceptions granted for cases involving exploitation of children.